1. Our Safety Standards. An OFTEC Registered Business.
Your safety is our number one priority. Our products and work processes reflect the high industry standards set by OFTEC, the industry’s official governing body and we’re pleased to strive at all times for the highest standards possible.
The Oil Firing Technical Association, to give them their full name, represents the oil heating industry throughout the UK and Ireland. At Maskell Heating Services, we go through go through regular, stringent assessments to retain our registration.
Don’t forget, too, that all our engineers are insured and fully trained to BS 5410 standards.
2. Our “By the Book” Approach
As Maskell Heating Services, we know that as a customer your trust is vital. We want you to enjoy your home, knowing that we play a key role in keeping it warm and cosy. So we do things the right way.
After we install your oil storage tank, we’ll make sure that all the follow up paper work is dealt with, liaising with OFTEC and the Council as appropriate on your behalf. You’ll be sent a safety certificate and we’ll make sure that you receive a maintenance pack from us. You won’t need to worry about any of the details.
3. Our Customer Service
Maskell Heating Services is part of the Buy with Confidence and the Support with Confidence Schemes, having been through an independent checking and assessment process by both Trading Standards and our Local Authority. We value our commitment to good quality customer service and we’re delighted to have these “official” stamps of approval. Your business is important to us, so we aim to resolve queries promptly .
We’ll respond rapidly if your tank is leaking and we like to put our elderly or more vulnerable customers’ needs first, too – all part of the service.
We’ve found that our customers prefer to talk to a human being rather than a computerised voice so feel free to contact us at the above number.